Unless you have a postpaid number, a visit to the eload shop has become an integral part of life and unless you are from the 80s you need data renewal for the internet. Eload is environmentally friendly and cheaper but most subscribers fail to take advantage of that last bit when it comes to internet data renewal.
The data packages come in Nu.99, Nu.299 and so on for both mobile service producers but distributors have been rounding the price off to the nearest hundred. Eload shops all over Thimphu over the past week have refused to give back the Nu.1 change even when I asked for it.
While many customers don’t even ask for what they see as chump change, just as many more are unaware that the distributor has to give them money back. While insignificant now, in the long run you could be throwing away thousands.
“I would have asked for it otherwise,” said Sangay Rigden, a first year RTC student, “I did ask once but the lady said Bmobile cuts the full Nu.100. It was a bit embarrassing.”
Speaking to the Bhutanese, Bhutan Telecom MD Tshewang Gyeltshen said, “We charge only that specific amount and customers should get back their money. We will issue a notification to our distributors asking them to pay back the money but beyond that the understanding is between the customer and the distributor.”